Small Firm Forum: Loss Prevention through Better Communication

{"version":"0.3.0","atoms":[],"cards":[],"markups":[["strong"]],"sections":[[1,"p",[[0,[],0,"As small firm owners with no other department to rely on for good communication, it\u0027s critical to understand the non-technical factors that drive professional liability claims for design firms."]]],[1,"p",[[0,[],0,"Please join us for a presentation and round-table discussion with friend and past presented with the AIA, Jake Winkler, Account Executive with Holmes Murphy."]]],[1,"p",[[0,[],0,"We will review best practices for effective communication through email, phone, video and in-person. You will hear about a real claim story that resulted in a $100,000 lunch from a simple email blunder! Next, we will go through how to improve our proactive client communication by asking questions and better communication scope. How do we currently identify and handle scope change and scope creep? Lastly, we will discuss how to address communication during conflice. What should we say and not say? Remember, the longer the resolution is put off, the more expensive it is to correct! This program will help you better communicate throughout your services, leaving your clients feeling more valued and satisfied."]]],[1,"p",[[0,[0],1,"Learning Objectives:"]]],[3,"ol",[[[0,[],0,"1. Understand how poor communication can hurt your business."]],[[0,[],0,"2. Be familiar with common communication breakdowns and challenges."]],[[0,[],0,"3. Know the basics of effective communication,"]],[[0,[],0,"4. Recognize project-specific communication problems and solutions."]]]]]}